Step 1: Order

Browse online, on our app, or in-store.

Step 2: Select Click & Collect

Choose your nearest JD Sports store at checkout.

Step 3: Complete Checkout

Pay online securely. No payment is needed at pickup.

Step 4: Email Confirmation

You will receive updates when your order is ready for pickup.

Step 5: Pick Up

Bring your ID and order confirmation to collect at your chose store.

Click and Collect FAQ

How will I know you have successfully received my order?

Once your return order has been processed, you will receive a confirmation email. This is usually sent within a few hours.


Please note that the email may sometimes go to your junk/spam folder, especially if you haven’t shopped with us online before.


Alternatively, you can check the status of your order by logging into your account and clicking on My Orders.

Where is my order?
  • We are happy to assist you if you have not received your item within the stated delivery time frame.
  • Before contacting us, please check the tracking link we send you via shipping email for the latest information.
  • Please log in to your account to verify your order contains correct shipping information and that all your contact information is up to date.
  • Also, please check with your neighbors. If you are not home, the clerk may have left the package with your neighbor.
  • If you still can't find your parcel, please contact our customer service with your order number.
Can I change the size or color of the item I ordered?

Once an order is received, we cannot add, change or modify any items from your order, but you may exchange the item at the store upon receipt of the item, in case the item can be exchanged.

How do I return/exchange my order?

If you change your mind about a purchase, you can return your items within 30 days of receiving your order.
All returns must be unworn, unopened, unwashed, and undamaged, in their original condition with all tags attached. Items must also be returned in their original, undamaged packaging.


The original packaging must not be marked, labeled, damaged, or taped in any way.


For health and hygiene reasons, we do not accept returns or offer refunds on underwear, swimwear, and jewelry piercing products unless they are faulty.


D Sports Singapore reserves the right to reject any return if the item, its box, or its packaging is marked, damaged, or not in a saleable condition.

The following products are classified as Non-Returnable Products:
1.Sport Bra(s)
2.Undergarment(s)
3.Sock(s)
4.Swimwears(s)
5.Bikini(s)

JD Sports Singapore reserves the right to modify or include products classified as Non-Refundable including limited time-based restrictions at any time.