Returns & Refunds

Returns are accepted if returned within 14 days of receipt. Only items that are unworn, unaltered, unwashed and in sellable condition can be returned.

To be eligible for a return, your item must be in the same condition that you received it. Any accompanying tags must be intact and in original packaging.

In-store Kiosk order

To return a purchase made through the in-store kiosk, please return to the same store where you placed the order.

Website, Mobile or App order

- To return a purchase made through the website, mobile or app, please return it to the any of our stores nationwide

Online exchanges are temporarily unavailable.

Website, Mobile or App order

It can take between 3-5 working days for your refund to be reflected in your bank account.

In-store Kiosk order

It can take between 7-14 working days for your refund to be reflected in your bank account.

Once the order has been processed a confirmation email will be sent to you. This is be usually within a few hours.

Please note that this may go into your junk/spam email folder if you have not shopped with us online before.

Alternatively, you can check the status of your order by logging into your account and then clicking on My Orders.

If an item arrives damaged or faulty then please contact our Customer Care team, who will discuss your return options. We will then send the item to our inspection team who will assess whether a manufacturing fault is present, then depending on the results offer a refund.

Alternatively, you can take your despatch note and the faulty or damaged goods to one of our JD stores. The team will be happy to assist and send your item off to our distribution centre who will do an inspection, then depending on the results offer a refund.

If the item that you returned has been certified damaged or faulty, or isn’t what you ordered upon receiving, you will receive a full refund.

Delivery charge is not refundable if the return is due to change of mind, unsuitable or no reason.

We are unable to exchange the item you return. However, you can return the unwanted item for a refund, and proceed to place a new order.

We provide product exchange within 7 days of the date of purchase.

You must return the product in its original condition (items that are unworn, unaltered, unwashed and in sellable condition) together with the original receipt.

Products on sale are not eligible for exchanges.

JD Sports Fashion Sdn Bhd reserves the right to vary these policies at any time without prior notice.

We do not offer any form of refund. You may, however, exchange your products within 7 days of purchase.

To be eligible for an exchange, your item must be in the same condition that you received it. Any accompanying tags must be intact and in original packaging.

JD Sports Fashion Pte Ltd reserves the right to vary these policies at any time without prior notice.